NeuroInversa

Face App NI Privacy Policy

Effective Date: May 18, 2026

This Privacy Policy describes how Neuroinversa, LLC ("NeuroInversa," "Company," "we," "our," or "us") collects, uses, stores, and protects information in connection with the Face App NI mobile application and related services (collectively, the "App").

Face App NI is designed to provide insight into nervous system regulation through facial micro-movement analysis. The App is intended for use by parents, caregivers, and professionals who support children and individuals with regulation-related needs.

1. Informational Use Only

Face App NI provides informational and educational insights only. The App is not intended to diagnose, treat, cure, or prevent any disease, disorder, medical condition, psychological condition, or developmental condition. Information provided by the App should not be used as a substitute for professional medical, psychological, therapeutic, or clinical advice.

2. Information We Collect

Depending on how you use the App, we may collect the following types of information:

Account Information

We may collect your name, email address, login credentials, subscription status, and related account information when you create or use an account.

Device and Usage Information

We may collect information about your mobile device, operating system, App version, device identifiers, crash reports, diagnostic logs, and general usage activity within the App.

Facial Scan, Image, Video, and Biometric-Related Information

When you use App features involving facial scanning, the App may collect or process video, images, facial movement patterns, facial micro-movement data, and biometric-related information for the purpose of generating regulation-related insights.

Support Information

If you contact us for support, we may collect your contact information and any details you provide regarding your issue, request, or feedback.

3. How We Use Information

We may use collected information to:

  • Provide and operate the App;
  • Analyze facial micro-movements and generate regulation-related insights;
  • Create, manage, and secure user accounts;
  • Process subscriptions and App-related purchases;
  • Provide customer support;
  • Improve App performance, reliability, and features;
  • Monitor, troubleshoot, and fix technical issues;
  • Comply with applicable legal, regulatory, and safety obligations.

4. Facial Data and Biometric-Related Information

Facial scan information may be considered sensitive or biometric-related information under certain laws. We use facial scan, image, video, and facial movement information only to provide App functionality, generate regulation-related insights, improve App performance, and support the services requested by users.

We do not sell facial data. We do not use facial data for advertising purposes.

5. Children’s Privacy

Face App NI may be used by parents, guardians, caregivers, or professionals in connection with children. The App is not intended for unsupervised use by children or minors.

A parent, legal guardian, caregiver, or authorized professional should supervise any use of the App involving a child. By using the App in connection with a child, you represent that you have the legal authority or appropriate consent to do so.

6. Data Sharing

We may share limited information with trusted third-party service providers who assist us with App hosting, cloud storage, analytics, crash reporting, payment processing, subscription management, customer support, or similar operational services.

These third-party providers are permitted to use information only as necessary to provide services to us and are expected to protect information appropriately.

We may also disclose information if required by law, legal process, regulation, court order, or to protect the rights, safety, and security of NeuroInversa, users, or others.

7. Third-Party Services

The App may rely on third-party services, including Apple services, subscription billing services, analytics providers, crash reporting tools, hosting providers, or cloud services. Your use of such services may also be subject to the privacy policies and terms of those third parties.

8. Data Storage and Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect information collected through the App.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your information.

9. Data Retention

We retain information for as long as reasonably necessary to provide the App, maintain user accounts, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes.

Facial scan, image, video, and biometric-related information will be retained only as reasonably necessary for App functionality, user-requested services, legal compliance, security, or operational purposes.

10. Your Privacy Choices

You may request to:

  • Access information associated with your account;
  • Correct inaccurate information;
  • Delete your account or associated information;
  • Ask questions about how your information is used;
  • Withdraw from use of the App by deleting it from your device.

To submit a privacy request, please contact us at: privacy@neuroinversa.com

11. Data Deletion Requests

To request deletion of your account or stored information, email us at privacy@neuroinversa.com with the subject line "Data Deletion Request."

Please include the email address associated with your App account.

We will process deletion requests within a reasonable timeframe, subject to applicable legal, security, and operational requirements.

12. Subscriptions and Purchases

Face App NI may offer subscription-based access. Purchases and subscriptions made through the Apple App Store are managed by Apple and are subject to Apple’s terms, conditions, and privacy policies.

We do not directly control Apple billing, refunds, renewals, or subscription cancellation processes. Users should manage subscriptions through their Apple account settings.

13. United States Use

The App is intended for use by users located in the United States. By using the App, you acknowledge that your information may be processed and stored in the United States.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the App after changes are posted means you accept the updated Privacy Policy.

15. Support

For App support, technical questions, account issues, or general assistance, please contact: support@neuroinversa.com

16. Company Contact Information

Questions, complaints, privacy requests, or claims regarding the App should be directed to:

Neuroinversa, LLC
6 Tocci Ave
Monmouth Beach, NJ 07750
United States

Privacy Email: privacy@neuroinversa.com

Support Email: support@neuroinversa.com

This Privacy Policy is provided for general business use and should be reviewed by qualified legal counsel before publication or submission to the Apple App Store.